Delete Your PharmDev Rider Account

If you deliver with the PharmDev Rider app, you can permanently delete your rider account and the personal data we hold about you at any time. This page explains how, what is deleted, and what we are required to keep. (Customers and partner pharmacies: see our general account deletion page.)

Option 1 — Delete it yourself, in the app (fastest)

1. Open the PharmDev Rider app and log in.
2. Open the menu (☰) and go to Profile.
3. Scroll to the bottom and tap Delete My Account.
4. Confirm twice. Your rider account is deleted straight away and you are logged out.

Before you delete, make sure you have no delivery in progress and no earnings still waiting to be paid out. If either is blocking deletion, the app tells you what to clear first — finish the delivery, or wait for the next daily payout (paid automatically by 8 PM) — then try again.

Option 2 — Request deletion by email

If you can't open the app or can't log in, email pharmdev.org@gmail.com from the email address on your rider account, with the subject "Rider account deletion request". Please include your full name and the phone number on your account so we can find it. We will confirm it is really you and complete the deletion within 30 days. You can also call us on 0551 906 880 or 0599 848 708.

What gets deleted

When your rider account is deleted, we permanently remove:

• Your name, phone number and email address
• Your Ghana Card photo and your verification selfie
• Your profile photo, if you added one
• Your Mobile Money number or bank account details used for payouts
• Your saved location, online/offline status and push-notification token
• Your rider profile, approval status and wallet

What we may briefly retain, and why

Ghanaian tax, accounting and courier-regulation rules require us to keep certain transaction records for a limited period even after an account is deleted — for example, completed delivery records (which show the name and phone number of the rider who delivered) and the payout records for money we have already paid you. This retained data is kept only for that legal purpose, is not used for anything else, and is deleted once the legal retention period ends. See our Privacy Policy for full detail.

Please note

• Deleting your account is permanent. It cannot be undone, and you will need to sign up and be approved again to deliver in future.
• Deleting your account stops all new delivery offers and daily payouts.

Questions

PharmDev Ltd, Adum, Kumasi, Ashanti Region, Ghana
Email: pharmdev.org@gmail.com
Phone: 0551 906 880 / 0599 848 708