Account
Last updated: September 2026
You can permanently delete your PharmDev account and the personal data associated with it at any time, whether you're a customer, a delivery rider, or a partner pharmacy. This page covers every PharmDev app: the customer app, the rider app, and the pharmacy dashboard.
Customer app: open the app → Profile → scroll down to 🗑️ Delete My Account → confirm. Your account and profile data are deleted immediately.
Rider app: open the app → Profile → 🗑️ Delete My Account → confirm. See the rider account deletion page for details.
A wallet balance must be at zero (withdraw first) and you can't have an order or delivery currently in progress — the app will tell you if either is blocking deletion, and exactly what to clear first.
If you can't access the app, or you're a partner pharmacy requesting deletion of your pharmacy account, email us at pharmdev.org@gmail.com from the email address on your account, with the subject line "Account deletion request." We'll confirm your identity and complete the deletion within 30 days.
Once your account is deleted, we permanently remove:
Ghanaian tax, accounting, and courier-regulation law requires us to keep certain transaction records for a limited period even after an account is deleted — for example, completed payment and payout records. This retained data is kept only for that legal purpose, is not used for any other purpose, and is deleted once the legal retention period ends. This also applies to prescription records: because a licensed pharmacy has to keep a record of what it dispensed, the prescription you submitted and the order it produced are kept by the pharmacy for the period pharmacy and medicines regulations require, then deleted. See our Privacy Policy for full detail.
PharmDev Ltd, Adum, Kumasi, Ashanti Region, Ghana
Email: pharmdev.org@gmail.com
Phone: 0551 906 880 / 0599 848 708
